Question 1

What are the different markets in which
        Zoho CRM and
        Genesys PureCloud compete against each other?

Accepted Answer

Zoho CRM and
        Genesys PureCloud compete against each other in
        the Customer Engagement, Customer Experience, Auto Dialer, Communication, Contact Center.

Question 2

How does the market share of
        Zoho CRM
        and Genesys PureCloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zoho CRM has a
        2.11%
        market share in comparison to
        Genesys PureCloud’s
        0.30%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys PureCloud holds the
        33rd spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Genesys PureCloud in the
        Customer Experience segment?

Accepted Answer

Zoho CRM has
        19,681 customers and
        Genesys PureCloud has
        2,794 customers in the
        Customer Experience
        segment. Zoho CRM has
        16887 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Genesys PureCloud has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Zoho CRM Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Genesys PureCloud

Comparing the market share of Zoho CRM and Genesys PureCloud

Compare Zoho CRM vs Genesys PureCloud customers by geography

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