Question 1

What are the different markets in which
        Smile.io and
        Genesys PureCloud compete against each other?

Accepted Answer

Smile.io and
        Genesys PureCloud compete against each other in
        the Customer Experience, Auto Dialer, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Smile.io
        and Genesys PureCloud compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smile.io has a
        1.75%
        market share in comparison to
        Genesys PureCloud’s
        0.30%.
        Since it has a better market share coverage,
        Smile.io holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys PureCloud holds the
        33rd spot.

Question 3

How many customers are acquired by
        Smile.io and
        Genesys PureCloud in the
        Customer Experience segment?

Accepted Answer

Smile.io has
        16,266 customers and
        Genesys PureCloud has
        2,794 customers in the
        Customer Experience
        segment. Smile.io has
        13472 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Smile.io and
        Genesys PureCloud has more customers?

Accepted Answer

Smile.io has more customers in United States, United Kingdom and Canada.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Smile.io Vs Genesys PureCloud : In-Depth Comparison

Choose Technologies to compare

Comparing the customer bases of Smile.io and Genesys PureCloud

Comparing the market share of Smile.io and Genesys PureCloud

Compare Smile.io vs Genesys PureCloud customers by geography

Customer Movements for this month

FAQ

Choose Technologies to compare

Save 15 hours a week on sales research

Get instant access to B2B contact data across the web

Company

Browse 6sense Data