Question 1

What are the different markets in which
        Zendesk and
        CX Index compete against each other?

Accepted Answer

Zendesk and
        CX Index compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and CX Index compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        CX Index’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        CX Index holds the
        158th spot.

Question 3

How many customers are acquired by
        Zendesk and
        CX Index in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        171,504 customers and
        CX Index has
        49 customers in the
        Customer Experience
        segment. Zendesk has
        171455 more customers than
        CX Index in this category.

Question 4

What are the countries in which
        Zendesk and
        CX Index has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
CX Index has more customers in United States, United Kingdom and Colombia.

Zendesk Vs CX Index : In-Depth Comparison

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Comparing the customer bases of Zendesk and CX Index

Comparing the market share of Zendesk and CX Index

Compare Zendesk vs CX Index customers by geography

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