Question 1

What are the different markets in which
        Freshworks and
        Bright Pattern compete against each other?

Accepted Answer

Freshworks and
        Bright Pattern compete against each other in
        the Contact Center, Customer Experience, Communication, Customer Support Services, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Freshworks
        and Bright Pattern compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.65%
        market share in comparison to
        Bright Pattern’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Bright Pattern holds the
        124th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Bright Pattern in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        33,958 customers and
        Bright Pattern has
        76 customers in the
        Customer Experience
        segment. Freshworks has
        33882 more customers than
        Bright Pattern in this category.

Question 4

What are the countries in which
        Freshworks and
        Bright Pattern has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Bright Pattern has more customers in United States, Australia and Chile.

Freshworks Vs Bright Pattern : In-Depth Comparison

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Comparing the customer bases of Freshworks and Bright Pattern

Comparing the market share of Freshworks and Bright Pattern

Compare Freshworks vs Bright Pattern customers by geography

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