Question 1

What are the different markets in which
        Zoho CRM and
        Sumo compete against each other?

Accepted Answer

Zoho CRM and
        Sumo compete against each other in
        the Customer Engagement, Contact Management, Customer Experience, Lead Management, Marketing Analytics.

Question 2

How does the market share of
        Zoho CRM
        and Sumo compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho CRM has a
        2.08%
        market share in comparison to
        Sumo’s
        1.49%.
        Since it has a better market share coverage,
        Zoho CRM holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Sumo holds the
        10th spot.

Question 3

How many customers are acquired by
        Zoho CRM and
        Sumo in the
        Customer Engagement segment?

Accepted Answer

Zoho CRM has
        19,586 customers and
        Sumo has
        14,007 customers in the
        Customer Engagement
        segment. Zoho CRM has
        5579 more customers than
        Sumo in this category.

Question 4

What are the countries in which
        Zoho CRM and
        Sumo has more customers?

Accepted Answer

Zoho CRM has more customers in United States, India and United Kingdom.
Sumo has more customers in United States, United Kingdom and Australia.

Zoho CRM Vs Sumo : In-Depth Comparison

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Comparing the customer bases of Zoho CRM and Sumo

Comparing the market share of Zoho CRM and Sumo

Compare Zoho CRM vs Sumo customers by geography

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