Question 1

What are the different markets in which
        Genesys PureCloud and
        Gainsight compete against each other?

Accepted Answer

Genesys PureCloud and
        Gainsight compete against each other in
        the Customer Engagement, Customer Satisfaction Ratings, Analytics, Auto Dialer, Big Data.

Question 2

How does the market share of
        Genesys PureCloud
        and Gainsight compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.30%
        market share in comparison to
        Gainsight’s
        0.12%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Gainsight holds the
        39th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Gainsight in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,842 customers and
        Gainsight has
        1,149 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        1693 more customers than
        Gainsight in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Gainsight has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
Gainsight has more customers in United States, United Kingdom and Canada.

Genesys PureCloud Vs Gainsight : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Gainsight

Comparing the market share of Genesys PureCloud and Gainsight

Compare Genesys PureCloud vs Gainsight customers by geography

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