Question 1

What are the different markets in which
        Genesys PureCloud and
        CINNOX compete against each other?

Accepted Answer

Genesys PureCloud and
        CINNOX compete against each other in
        the Customer Engagement, Auto Dialer, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and CINNOX compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Genesys PureCloud has a
        0.65%
        market share in comparison to
        CINNOX’s
        0.22%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        CINNOX holds the
        40th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        CINNOX in the
        Customer Engagement segment?

Accepted Answer

Genesys PureCloud has
        2,773 customers and
        CINNOX has
        946 customers in the
        Customer Engagement
        segment. Genesys PureCloud has
        1827 more customers than
        CINNOX in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        CINNOX has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
CINNOX has more customers in United States, People's Republic of China and United Kingdom.

Genesys PureCloud Vs CINNOX : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and CINNOX

Comparing the market share of Genesys PureCloud and CINNOX

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