Question 1

What are the different markets in which
        Zoho Desk and
        Verint compete against each other?

Accepted Answer

Zoho Desk and
        Verint compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Verint compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.33%
        market share in comparison to
        Verint’s
        0.12%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Verint holds the
        20th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Verint in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,179 customers and
        Verint has
        1,860 customers in the
        Contact Center
        segment. Zoho Desk has
        3319 more customers than
        Verint in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Verint has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Verint has more customers in United States, United Kingdom and India.

Zoho Desk Vs Verint : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Verint

Comparing the market share of Zoho Desk and Verint

Compare Zoho Desk vs Verint customers by geography

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