Question 1

What are the different markets in which
        Zoho Desk and
        Five9 compete against each other?

Accepted Answer

Zoho Desk and
        Five9 compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat, Auto Dialer.

Question 2

How does the market share of
        Zoho Desk
        and Five9 compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.33%
        market share in comparison to
        Five9’s
        0.17%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Five9 holds the
        16th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Five9 in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,179 customers and
        Five9 has
        2,734 customers in the
        Contact Center
        segment. Zoho Desk has
        2445 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Five9 has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Five9 has more customers in United States, Canada and United Kingdom.

Zoho Desk Vs Five9 : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Five9

Comparing the market share of Zoho Desk and Five9

Compare Zoho Desk vs Five9 customers by geography

Customer Movements for this month

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