Question 1

What are the different markets in which
        LiveAgent and
        Shelf compete against each other?

Accepted Answer

LiveAgent and
        Shelf compete against each other in
        the Contact Center, Knowledge Management, Customer Experience, Document Management, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and Shelf compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.58%
        market share in comparison to
        Shelf’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Shelf holds the
        83rd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Shelf in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,345 customers and
        Shelf has
        35 customers in the
        Contact Center
        segment. LiveAgent has
        7310 more customers than
        Shelf in this category.

Question 4

What are the countries in which
        LiveAgent and
        Shelf has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Shelf has more customers in United States, India and United Kingdom.

LiveAgent Vs Shelf : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Shelf

Comparing the market share of LiveAgent and Shelf

Compare LiveAgent vs Shelf customers by geography

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