Question 1

What are the different markets in which
        Verint and
        Oracle Service Cloud compete against each other?

Accepted Answer

Verint and
        Oracle Service Cloud compete against each other in
        the Contact Center, Communication, Customer Experience, Market Research, Sales Force Automation.

Question 2

How does the market share of
        Verint
        and Oracle Service Cloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Verint has a
        0.15%
        market share in comparison to
        Oracle Service Cloud’s
        0.05%.
        Since it has a better market share coverage,
        Verint holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle Service Cloud holds the
        27th spot.

Question 3

How many customers are acquired by
        Verint and
        Oracle Service Cloud in the
        Contact Center segment?

Accepted Answer

Verint has
        3,229 customers and
        Oracle Service Cloud has
        1,148 customers in the
        Contact Center
        segment. Verint has
        2081 more customers than
        Oracle Service Cloud in this category.

Question 4

What are the countries in which
        Verint and
        Oracle Service Cloud has more customers?

Accepted Answer

Verint has more customers in United States, United Kingdom and Canada.
Oracle Service Cloud has more customers in United States, United Kingdom and Brazil.

Verint Vs Oracle Service Cloud : In-Depth Comparison

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Comparing the customer bases of Verint and Oracle Service Cloud

Comparing the market share of Verint and Oracle Service Cloud

Compare Verint vs Oracle Service Cloud customers by geography

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