Question 1

What are the different markets in which
        Zoho Desk and
        Netcall compete against each other?

Accepted Answer

Zoho Desk and
        Netcall compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Netcall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.42%
        market share in comparison to
        Netcall’s
        0.01%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Netcall holds the
        58th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Netcall in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,256 customers and
        Netcall has
        102 customers in the
        Contact Center
        segment. Zoho Desk has
        5154 more customers than
        Netcall in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Netcall has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Netcall has more customers in United Kingdom, United States and Belgium.

Zoho Desk Vs Netcall : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Netcall

Comparing the market share of Zoho Desk and Netcall

Compare Zoho Desk vs Netcall customers by geography

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