Question 1

What are the different markets in which
        Freshworks and
        Netcall compete against each other?

Accepted Answer

Freshworks and
        Netcall compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Netcall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.68%
        market share in comparison to
        Netcall’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Netcall holds the
        58th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Netcall in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,897 customers and
        Netcall has
        102 customers in the
        Contact Center
        segment. Freshworks has
        33795 more customers than
        Netcall in this category.

Question 4

What are the countries in which
        Freshworks and
        Netcall has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Netcall has more customers in United Kingdom, United States and Belgium.

Freshworks Vs Netcall : In-Depth Comparison

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Comparing the customer bases of Freshworks and Netcall

Comparing the market share of Freshworks and Netcall

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