Question 1

What are the different markets in which
        PICS and
        Genesys PureConnect compete against each other?

Accepted Answer

PICS and
        Genesys PureConnect compete against each other in
        the Contact Center, Applications Suite.

Question 2

How does the market share of
        PICS
        and Genesys PureConnect compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        PICS has a
        0.25%
        market share in comparison to
        Genesys PureConnect’s
        0.02%.
        Since it has a better market share coverage,
        PICS holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureConnect holds the
        44th spot.

Question 3

How many customers are acquired by
        PICS and
        Genesys PureConnect in the
        Contact Center segment?

Accepted Answer

PICS has
        3,195 customers and
        Genesys PureConnect has
        268 customers in the
        Contact Center
        segment. PICS has
        2927 more customers than
        Genesys PureConnect in this category.

Question 4

What are the countries in which
        PICS and
        Genesys PureConnect has more customers?

Accepted Answer

PICS has more customers in South Africa, United States and United Kingdom.
Genesys PureConnect has more customers in United States, Canada and Netherlands.

PICS Vs Genesys PureConnect : In-Depth Comparison

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Comparing the customer bases of PICS and Genesys PureConnect

Comparing the market share of PICS and Genesys PureConnect

Compare PICS vs Genesys PureConnect customers by geography

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