Question 1

What are the different markets in which
        Freshworks and
        Wipro compete against each other?

Accepted Answer

Freshworks and
        Wipro compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Wipro compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.17%
        market share in comparison to
        Wipro’s
        0.23%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Wipro holds the
        11th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Wipro in the
        Contact Center segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Wipro has
        3,694 customers in the
        Contact Center
        segment. Freshworks has
        30610 more customers than
        Wipro in this category.

Question 4

What are the countries in which
        Freshworks and
        Wipro has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Wipro has more customers in India, United States and United Kingdom.

Freshworks Vs Wipro : In-Depth Comparison

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Comparing the customer bases of Freshworks and Wipro

Comparing the market share of Freshworks and Wipro

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