Question 1

What are the different markets in which
        LiveAgent and
        CallTools compete against each other?

Accepted Answer

LiveAgent and
        CallTools compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Experience, Fax Server.

Question 2

How does the market share of
        LiveAgent
        and CallTools compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.60%
        market share in comparison to
        CallTools’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        CallTools holds the
        95th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        CallTools in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,609 customers and
        CallTools has
        20 customers in the
        Contact Center
        segment. LiveAgent has
        7589 more customers than
        CallTools in this category.

Question 4

What are the countries in which
        LiveAgent and
        CallTools has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
CallTools has more customers in United States, Canada and Iraq.

LiveAgent Vs CallTools : In-Depth Comparison

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Comparing the customer bases of LiveAgent and CallTools

Comparing the market share of LiveAgent and CallTools

Compare LiveAgent vs CallTools customers by geography

Customer Movements for this month

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