Question 1

What are the different markets in which
        Freshworks and
        CallTools compete against each other?

Accepted Answer

Freshworks and
        CallTools compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Experience, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and CallTools compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.66%
        market share in comparison to
        CallTools’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        CallTools holds the
        95th spot.

Question 3

How many customers are acquired by
        Freshworks and
        CallTools in the
        Contact Center segment?

Accepted Answer

Freshworks has
        33,684 customers and
        CallTools has
        20 customers in the
        Contact Center
        segment. Freshworks has
        33664 more customers than
        CallTools in this category.

Question 4

What are the countries in which
        Freshworks and
        CallTools has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
CallTools has more customers in United States, Canada and Iraq.

Freshworks Vs CallTools : In-Depth Comparison

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Comparing the customer bases of Freshworks and CallTools

Comparing the market share of Freshworks and CallTools

Compare Freshworks vs CallTools customers by geography

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