Question 1

What are the different markets in which
        Freshworks and
        Bright Pattern compete against each other?

Accepted Answer

Freshworks and
        Bright Pattern compete against each other in
        the Contact Center, Customer Experience, Communication, Customer Support Services, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Freshworks
        and Bright Pattern compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        1.67%
        market share in comparison to
        Bright Pattern’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Bright Pattern holds the
        59th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Bright Pattern in the
        Contact Center segment?

Accepted Answer

Freshworks has
        36,537 customers and
        Bright Pattern has
        148 customers in the
        Contact Center
        segment. Freshworks has
        36389 more customers than
        Bright Pattern in this category.

Question 4

What are the countries in which
        Freshworks and
        Bright Pattern has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Bright Pattern has more customers in United States, Chile and India.

Freshworks Vs Bright Pattern : In-Depth Comparison

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Comparing the customer bases of Freshworks and Bright Pattern

Comparing the market share of Freshworks and Bright Pattern

Compare Freshworks vs Bright Pattern customers by geography

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