Question 1

What are the different markets in which
        Amazon Connect and
        Synthetix compete against each other?

Accepted Answer

Amazon Connect and
        Synthetix compete against each other in
        the Cloud Contact Center Software, Self Service Support, Virtual Agent.

Question 2

How does the market share of
        Amazon Connect
        and Synthetix compare in the
        Cloud Contact Center Software market?

Accepted Answer

In the Cloud Contact Center Software market,
        Amazon Connect has a
        8.60%
        market share in comparison to
        Synthetix’s
        0.68%.
        Since it has a better market share coverage,
        Amazon Connect holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Contact Center Software category, while
        Synthetix holds the
        12th spot.

Question 3

How many customers are acquired by
        Amazon Connect and
        Synthetix in the
        Cloud Contact Center Software segment?

Accepted Answer

Amazon Connect has
        2,095 customers and
        Synthetix has
        165 customers in the
        Cloud Contact Center Software
        segment. Amazon Connect has
        1930 more customers than
        Synthetix in this category.

Question 4

What are the countries in which
        Amazon Connect and
        Synthetix has more customers?

Accepted Answer

Amazon Connect has more customers in United States, United Kingdom and Canada.
Synthetix has more customers in United Kingdom, United States and Germany.

Amazon Connect Vs Synthetix : In-Depth Comparison

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Comparing the customer bases of Amazon Connect and Synthetix

Comparing the market share of Amazon Connect and Synthetix

Compare Amazon Connect vs Synthetix customers by geography

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