Question 1

What are the different markets in which
        Synthetix and
        Support.com Cloud compete against each other?

Accepted Answer

Synthetix and
        Support.com Cloud compete against each other in
        the Self Service Support, Cloud Contact Center Software, Customer Support Services, Virtual Agent.

Question 2

How does the market share of
        Synthetix
        and Support.com Cloud compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Synthetix has a
        2.68%
        market share in comparison to
        Support.com Cloud’s
        1.74%.
        Since it has a better market share coverage,
        Synthetix holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        Support.com Cloud holds the
        9th spot.

Question 3

How many customers are acquired by
        Synthetix and
        Support.com Cloud in the
        Self Service Support segment?

Accepted Answer

Synthetix has
        165 customers and
        Support.com Cloud has
        107 customers in the
        Self Service Support
        segment. Synthetix has
        58 more customers than
        Support.com Cloud in this category.

Question 4

What are the countries in which
        Synthetix and
        Support.com Cloud has more customers?

Accepted Answer

Synthetix has more customers in United Kingdom, United States and Germany.
Support.com Cloud has more customers in United States, United Kingdom and India.

Synthetix Vs Support.com Cloud : In-Depth Comparison

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Comparing the customer bases of Synthetix and Support.com Cloud

Comparing the market share of Synthetix and Support.com Cloud

Compare Synthetix vs Support.com Cloud customers by geography

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