Question 1

What are the different markets in which
        Adobe RoboHelp and
        Snappy Helpdesk compete against each other?

Accepted Answer

Adobe RoboHelp and
        Snappy Helpdesk compete against each other in
        the Self Service Support, Help Desk And Ticketing.

Question 2

How does the market share of
        Adobe RoboHelp
        and Snappy Helpdesk compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Adobe RoboHelp has a
        16.30%
        market share in comparison to
        Snappy Helpdesk’s
        0.28%.
        Since it has a better market share coverage,
        Adobe RoboHelp holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        Snappy Helpdesk holds the
        17th spot.

Question 3

How many customers are acquired by
        Adobe RoboHelp and
        Snappy Helpdesk in the
        Self Service Support segment?

Accepted Answer

Adobe RoboHelp has
        1,005 customers and
        Snappy Helpdesk has
        17 customers in the
        Self Service Support
        segment. Adobe RoboHelp has
        988 more customers than
        Snappy Helpdesk in this category.

Question 4

What are the countries in which
        Adobe RoboHelp and
        Snappy Helpdesk has more customers?

Accepted Answer

Adobe RoboHelp has more customers in United States, Germany and India.
Snappy Helpdesk has more customers in United States, United Kingdom and Netherlands.

Adobe RoboHelp Vs Snappy Helpdesk : In-Depth Comparison

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Comparing the customer bases of Adobe RoboHelp and Snappy Helpdesk

Comparing the market share of Adobe RoboHelp and Snappy Helpdesk

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