Question 1

What are the different markets in which
        Support.com Cloud and
        iService compete against each other?

Accepted Answer

Support.com Cloud and
        iService compete against each other in
        the Self Service Support, Customer Support Services, Live Chat, Newsletter Marketing.

Question 2

How does the market share of
        Support.com Cloud
        and iService compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Support.com Cloud has a
        1.76%
        market share in comparison to
        iService’s
        0.15%.
        Since it has a better market share coverage,
        Support.com Cloud holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        iService holds the
        23rd spot.

Question 3

How many customers are acquired by
        Support.com Cloud and
        iService in the
        Self Service Support segment?

Accepted Answer

Support.com Cloud has
        107 customers and
        iService has
        9 customers in the
        Self Service Support
        segment. Support.com Cloud has
        98 more customers than
        iService in this category.

Question 4

What are the countries in which
        Support.com Cloud and
        iService has more customers?

Accepted Answer

Support.com Cloud has more customers in United States, United Kingdom and India.
iService has more customers in United States, Canada and India.

Support.com Cloud Vs iService : In-Depth Comparison

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Comparing the customer bases of Support.com Cloud and iService

Comparing the market share of Support.com Cloud and iService

Compare Support.com Cloud vs iService customers by geography

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