Question 1

What are the different markets in which
        Snappy Helpdesk and
        iService compete against each other?

Accepted Answer

Snappy Helpdesk and
        iService compete against each other in
        the Self Service Support, Help Desk And Ticketing, Live Chat, Newsletter Marketing.

Question 2

How does the market share of
        Snappy Helpdesk
        and iService compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Snappy Helpdesk has a
        0.28%
        market share in comparison to
        iService’s
        0.15%.
        Since it has a better market share coverage,
        Snappy Helpdesk holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        iService holds the
        23rd spot.

Question 3

How many customers are acquired by
        Snappy Helpdesk and
        iService in the
        Self Service Support segment?

Accepted Answer

Snappy Helpdesk has
        17 customers and
        iService has
        9 customers in the
        Self Service Support
        segment. Snappy Helpdesk has
        8 more customers than
        iService in this category.

Question 4

What are the countries in which
        Snappy Helpdesk and
        iService has more customers?

Accepted Answer

Snappy Helpdesk has more customers in United States, United Kingdom and Netherlands.
iService has more customers in United States, Canada and India.

Snappy Helpdesk Vs iService : In-Depth Comparison

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Comparing the customer bases of Snappy Helpdesk and iService

Comparing the market share of Snappy Helpdesk and iService

Compare Snappy Helpdesk vs iService customers by geography

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