Question 1

What are the different markets in which
        Support.com Cloud and
        Eptica compete against each other?

Accepted Answer

Support.com Cloud and
        Eptica compete against each other in
        the Customer Support Services, Self Service Support, Live Chat.

Question 2

How does the market share of
        Support.com Cloud
        and Eptica compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Support.com Cloud has a
        1.07%
        market share in comparison to
        Eptica’s
        0.08%.
        Since it has a better market share coverage,
        Support.com Cloud holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        Eptica holds the
        28th spot.

Question 3

How many customers are acquired by
        Support.com Cloud and
        Eptica in the
        Self Service Support segment?

Accepted Answer

Support.com Cloud has
        97 customers and
        Eptica has
        7 customers in the
        Self Service Support
        segment. Support.com Cloud has
        90 more customers than
        Eptica in this category.

Question 4

What are the countries in which
        Support.com Cloud and
        Eptica has more customers?

Accepted Answer

Support.com Cloud has more customers in United States, United Kingdom and India.
Eptica has more customers in United States, France and Germany.

Support.com Cloud Vs Eptica : In-Depth Comparison

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Comparing the customer bases of Support.com Cloud and Eptica

Comparing the market share of Support.com Cloud and Eptica

Compare Support.com Cloud vs Eptica customers by geography

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