Question 1

What are the different markets in which
        Snappy Helpdesk and
        Eptica compete against each other?

Accepted Answer

Snappy Helpdesk and
        Eptica compete against each other in
        the Self Service Support, Customer Support Services, Help Desk And Ticketing, Live Chat.

Question 2

How does the market share of
        Snappy Helpdesk
        and Eptica compare in the
        Self Service Support market?

Accepted Answer

In the Self Service Support market,
        Snappy Helpdesk has a
        0.28%
        market share in comparison to
        Eptica’s
        0.13%.
        Since it has a better market share coverage,
        Snappy Helpdesk holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Self Service Support category, while
        Eptica holds the
        24th spot.

Question 3

How many customers are acquired by
        Snappy Helpdesk and
        Eptica in the
        Self Service Support segment?

Accepted Answer

Snappy Helpdesk has
        17 customers and
        Eptica has
        8 customers in the
        Self Service Support
        segment. Snappy Helpdesk has
        9 more customers than
        Eptica in this category.

Question 4

What are the countries in which
        Snappy Helpdesk and
        Eptica has more customers?

Accepted Answer

Snappy Helpdesk has more customers in United States, United Kingdom and Germany.
Eptica has more customers in United States, France and Germany.

Snappy Helpdesk Vs Eptica : In-Depth Comparison

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Comparing the customer bases of Snappy Helpdesk and Eptica

Comparing the market share of Snappy Helpdesk and Eptica

Compare Snappy Helpdesk vs Eptica customers by geography

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