Question 1

What are the different markets in which
        Genesys PureCloud and
        VICIdial compete against each other?

Accepted Answer

Genesys PureCloud and
        VICIdial compete against each other in
        the Contact Center, Predictive Dialer, Auto Dialer, Cloud Business Telephony, Cloud Contact Center Software.

Question 2

How does the market share of
        Genesys PureCloud
        and VICIdial compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        Genesys PureCloud has a
        34.51%
        market share in comparison to
        VICIdial’s
        3.09%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        VICIdial holds the
        6th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        VICIdial in the
        Predictive Dialer segment?

Accepted Answer

Genesys PureCloud has
        4,877 customers and
        VICIdial has
        437 customers in the
        Predictive Dialer
        segment. Genesys PureCloud has
        4440 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        VICIdial has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
VICIdial has more customers in United States, India and Philippines.

Genesys PureCloud Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and VICIdial

Comparing the market share of Genesys PureCloud and VICIdial

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