Question 1

What are the different markets in which
        WhatsHelp and
        VICIdial compete against each other?

Accepted Answer

WhatsHelp and
        VICIdial compete against each other in
        the Live Chat, Cloud Business Telephony, Cloud Contact Center Software, Contact Center, Contact Management.

Question 2

How does the market share of
        WhatsHelp
        and VICIdial compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        WhatsHelp has a
        1.49%
        market share in comparison to
        VICIdial’s
        0.05%.
        Since it has a better market share coverage,
        WhatsHelp holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        VICIdial holds the
        69th spot.

Question 3

How many customers are acquired by
        WhatsHelp and
        VICIdial in the
        Live Chat segment?

Accepted Answer

WhatsHelp has
        12,651 customers and
        VICIdial has
        437 customers in the
        Live Chat
        segment. WhatsHelp has
        12214 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        WhatsHelp and
        VICIdial has more customers?

Accepted Answer

WhatsHelp has more customers in Brazil, India and Turkey.
VICIdial has more customers in United States, India and Philippines.

WhatsHelp Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of WhatsHelp and VICIdial

Comparing the market share of WhatsHelp and VICIdial

Compare WhatsHelp vs VICIdial customers by geography

Customer Movements for this month

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