Question 1

What are the different markets in which
        LiveAgent and
        Zoho Wiki compete against each other?

Accepted Answer

LiveAgent and
        Zoho Wiki compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Zoho Wiki compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.40%
        market share in comparison to
        Zoho Wiki’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Zoho Wiki holds the
        46th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Zoho Wiki in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,663 customers and
        Zoho Wiki has
        137 customers in the
        Knowledge Management
        segment. LiveAgent has
        6526 more customers than
        Zoho Wiki in this category.

Question 4

What are the countries in which
        LiveAgent and
        Zoho Wiki has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Zoho Wiki has more customers in United States, United Kingdom and India.

LiveAgent Vs Zoho Wiki : In-Depth Comparison

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