Question 1

What are the different markets in which
        LiveAgent and
        Vivantio Pro compete against each other?

Accepted Answer

LiveAgent and
        Vivantio Pro compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, IT Asset Management.

Question 2

How does the market share of
        LiveAgent
        and Vivantio Pro compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.30%
        market share in comparison to
        Vivantio Pro’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Vivantio Pro holds the
        45th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Vivantio Pro in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,465 customers and
        Vivantio Pro has
        186 customers in the
        Knowledge Management
        segment. LiveAgent has
        6279 more customers than
        Vivantio Pro in this category.

Question 4

What are the countries in which
        LiveAgent and
        Vivantio Pro has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Vivantio Pro has more customers in United States, United Kingdom and Canada.

LiveAgent Vs Vivantio Pro : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Vivantio Pro

Comparing the market share of LiveAgent and Vivantio Pro

Compare LiveAgent vs Vivantio Pro customers by geography

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