Question 1

What are the different markets in which
        Freshworks and
        Tridion compete against each other?

Accepted Answer

Freshworks and
        Tridion compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Customer Support Services, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Tridion compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        2.07%
        market share in comparison to
        Tridion’s
        0.04%.
        Since it has a better market share coverage,
        Freshworks holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Tridion holds the
        27th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Tridion in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Tridion has
        651 customers in the
        Knowledge Management
        segment. Freshworks has
        33653 more customers than
        Tridion in this category.

Question 4

What are the countries in which
        Freshworks and
        Tridion has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Tridion has more customers in United States, Netherlands and United Kingdom.

Freshworks Vs Tridion : In-Depth Comparison

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Comparing the customer bases of Freshworks and Tridion

Comparing the market share of Freshworks and Tridion

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