Question 1

What are the different markets in which
        LiveAgent and
        ScreenSteps compete against each other?

Accepted Answer

LiveAgent and
        ScreenSteps compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and ScreenSteps compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.29%
        market share in comparison to
        ScreenSteps’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        ScreenSteps holds the
        65th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        ScreenSteps in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,655 customers and
        ScreenSteps has
        62 customers in the
        Knowledge Management
        segment. LiveAgent has
        6593 more customers than
        ScreenSteps in this category.

Question 4

What are the countries in which
        LiveAgent and
        ScreenSteps has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
ScreenSteps has more customers in United States, Australia and Canada.

LiveAgent Vs ScreenSteps : In-Depth Comparison

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Comparing the customer bases of LiveAgent and ScreenSteps

Comparing the market share of LiveAgent and ScreenSteps

Compare LiveAgent vs ScreenSteps customers by geography

Customer Movements for this month

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