Question 1

What are the different markets in which
        Zendesk and
        Qontext compete against each other?

Accepted Answer

Zendesk and
        Qontext compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Qontext compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.26%
        market share in comparison to
        Qontext’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Qontext holds the
        127th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Qontext in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        178,656 customers and
        Qontext has
        2 customers in the
        Knowledge Management
        segment. Zendesk has
        178654 more customers than
        Qontext in this category.

Question 4

What are the countries in which
        Zendesk and
        Qontext has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Qontext has more customers in and United States.

Zendesk Vs Qontext : In-Depth Comparison

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Comparing the customer bases of Zendesk and Qontext

Comparing the market share of Zendesk and Qontext

Compare Zendesk vs Qontext customers by geography

Customer Movements for this month

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