Question 1

What are the different markets in which
        Zendesk and
        Planbox Innovate compete against each other?

Accepted Answer

Zendesk and
        Planbox Innovate compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Idea Management, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Planbox Innovate compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.04%
        market share in comparison to
        Planbox Innovate’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Planbox Innovate holds the
        82nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Planbox Innovate in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Planbox Innovate has
        47 customers in the
        Knowledge Management
        segment. Zendesk has
        180367 more customers than
        Planbox Innovate in this category.

Question 4

What are the countries in which
        Zendesk and
        Planbox Innovate has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Planbox Innovate has more customers in United States, Canada and United Kingdom.

Zendesk Vs Planbox Innovate : In-Depth Comparison

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Comparing the customer bases of Zendesk and Planbox Innovate

Comparing the market share of Zendesk and Planbox Innovate

Compare Zendesk vs Planbox Innovate customers by geography

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