Question 1

What are the different markets in which
        Zoho Desk and
        OpenText Decisiv compete against each other?

Accepted Answer

Zoho Desk and
        OpenText Decisiv compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and OpenText Decisiv compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zoho Desk has a
        0.27%
        market share in comparison to
        OpenText Decisiv’s
        0.00%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        OpenText Decisiv holds the
        117th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        OpenText Decisiv in the
        Knowledge Management segment?

Accepted Answer

Zoho Desk has
        6,016 customers and
        OpenText Decisiv has
        4 customers in the
        Knowledge Management
        segment. Zoho Desk has
        6012 more customers than
        OpenText Decisiv in this category.

Question 4

What are the countries in which
        Zoho Desk and
        OpenText Decisiv has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Canada.
OpenText Decisiv has more customers in United States, Japan and Canada.

Zoho Desk Vs OpenText Decisiv : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and OpenText Decisiv

Comparing the market share of Zoho Desk and OpenText Decisiv

Compare Zoho Desk vs OpenText Decisiv customers by geography

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