Question 1

What are the different markets in which
        LiveAgent and
        MindTouch compete against each other?

Accepted Answer

LiveAgent and
        MindTouch compete against each other in
        the Knowledge Management, Sales Management, Contact Center, Customer Experience, Customer Satisfaction Ratings.

Question 2

How does the market share of
        LiveAgent
        and MindTouch compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.27%
        market share in comparison to
        MindTouch’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        MindTouch holds the
        42nd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        MindTouch in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,018 customers and
        MindTouch has
        239 customers in the
        Knowledge Management
        segment. LiveAgent has
        5779 more customers than
        MindTouch in this category.

Question 4

What are the countries in which
        LiveAgent and
        MindTouch has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
MindTouch has more customers in United States, United Kingdom and Canada.

LiveAgent Vs MindTouch : In-Depth Comparison

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Comparing the customer bases of LiveAgent and MindTouch

Comparing the market share of LiveAgent and MindTouch

Compare LiveAgent vs MindTouch customers by geography

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