Question 1

What are the different markets in which
        LiveAgent and
        UserVoice compete against each other?

Accepted Answer

LiveAgent and
        UserVoice compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, Customer Feedback Tools.

Question 2

How does the market share of
        LiveAgent
        and UserVoice compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.40%
        market share in comparison to
        UserVoice’s
        0.22%.
        Since it has a better market share coverage,
        LiveAgent holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        UserVoice holds the
        16th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        UserVoice in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,663 customers and
        UserVoice has
        3,649 customers in the
        Knowledge Management
        segment. LiveAgent has
        3014 more customers than
        UserVoice in this category.

Question 4

What are the countries in which
        LiveAgent and
        UserVoice has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
UserVoice has more customers in United States, United Kingdom and Canada.

LiveAgent Vs UserVoice : In-Depth Comparison

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Comparing the customer bases of LiveAgent and UserVoice

Comparing the market share of LiveAgent and UserVoice

Compare LiveAgent vs UserVoice customers by geography

Customer Movements for this month

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