Question 1

What are the different markets in which
        LiveAgent and
        Inbenta compete against each other?

Accepted Answer

LiveAgent and
        Inbenta compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Customer Self Service, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and Inbenta compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.32%
        market share in comparison to
        Inbenta’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Inbenta holds the
        45th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Inbenta in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        Inbenta has
        181 customers in the
        Knowledge Management
        segment. LiveAgent has
        6664 more customers than
        Inbenta in this category.

Question 4

What are the countries in which
        LiveAgent and
        Inbenta has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Inbenta has more customers in France, Spain and United States.

LiveAgent Vs Inbenta : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Inbenta

Comparing the market share of LiveAgent and Inbenta

Compare LiveAgent vs Inbenta customers by geography

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