Question 1

What are the different markets in which
        LiveAgent and
        IdeaScale compete against each other?

Accepted Answer

LiveAgent and
        IdeaScale compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Idea Management.

Question 2

How does the market share of
        LiveAgent
        and IdeaScale compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.27%
        market share in comparison to
        IdeaScale’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        IdeaScale holds the
        38th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        IdeaScale in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,018 customers and
        IdeaScale has
        332 customers in the
        Knowledge Management
        segment. LiveAgent has
        5686 more customers than
        IdeaScale in this category.

Question 4

What are the countries in which
        LiveAgent and
        IdeaScale has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
IdeaScale has more customers in United States, Australia and United Kingdom.

LiveAgent Vs IdeaScale : In-Depth Comparison

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Comparing the customer bases of LiveAgent and IdeaScale

Comparing the market share of LiveAgent and IdeaScale

Compare LiveAgent vs IdeaScale customers by geography

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