Question 1

What are the different markets in which
        LiveAgent and
        Calls9 Knowledge Plus compete against each other?

Accepted Answer

LiveAgent and
        Calls9 Knowledge Plus compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and Calls9 Knowledge Plus compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.27%
        market share in comparison to
        Calls9 Knowledge Plus’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Calls9 Knowledge Plus holds the
        109th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Calls9 Knowledge Plus in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,018 customers and
        Calls9 Knowledge Plus has
        8 customers in the
        Knowledge Management
        segment. LiveAgent has
        6010 more customers than
        Calls9 Knowledge Plus in this category.

Question 4

What are the countries in which
        LiveAgent and
        Calls9 Knowledge Plus has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Calls9 Knowledge Plus has more customers in United Kingdom, Anguilla and Poland.

LiveAgent Vs Calls9 Knowledge Plus : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Calls9 Knowledge Plus

Comparing the market share of LiveAgent and Calls9 Knowledge Plus

Compare LiveAgent vs Calls9 Knowledge Plus customers by geography

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