Question 1

What are the different markets in which
        Zendesk and
        Bitrix24 compete against each other?

Accepted Answer

Zendesk and
        Bitrix24 compete against each other in
        the Contact Center, Instant Messaging And Chat, Knowledge Management, Business Phone Systems, Communication.

Question 2

How does the market share of
        Zendesk
        and Bitrix24 compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.02%
        market share in comparison to
        Bitrix24’s
        0.43%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Bitrix24 holds the
        10th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Bitrix24 in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        184,227 customers and
        Bitrix24 has
        9,921 customers in the
        Knowledge Management
        segment. Zendesk has
        174306 more customers than
        Bitrix24 in this category.

Question 4

What are the countries in which
        Zendesk and
        Bitrix24 has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Bitrix24 has more customers in Brazil, United States and Kazakhstan.

Zendesk Vs Bitrix24 : In-Depth Comparison

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Comparing the customer bases of Zendesk and Bitrix24

Comparing the market share of Zendesk and Bitrix24

Compare Zendesk vs Bitrix24 customers by geography

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