Question 1

What are the different markets in which
        Zendesk and
        Answerbase compete against each other?

Accepted Answer

Zendesk and
        Answerbase compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Answerbase compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        12.44%
        market share in comparison to
        Answerbase’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Answerbase holds the
        115th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Answerbase in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        166,487 customers and
        Answerbase has
        4 customers in the
        Knowledge Management
        segment. Zendesk has
        166483 more customers than
        Answerbase in this category.

Question 4

What are the countries in which
        Zendesk and
        Answerbase has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Answerbase has more customers in United States, Spain and Mexico.

Zendesk Vs Answerbase : In-Depth Comparison

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Comparing the customer bases of Zendesk and Answerbase

Comparing the market share of Zendesk and Answerbase

Compare Zendesk vs Answerbase customers by geography

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