Question 1

What are the different markets in which
        Zendesk and
        Acknow compete against each other?

Accepted Answer

Zendesk and
        Acknow compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Acknow compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.02%
        market share in comparison to
        Acknow’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Acknow holds the
        100th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Acknow in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        184,227 customers and
        Acknow has
        12 customers in the
        Knowledge Management
        segment. Zendesk has
        184215 more customers than
        Acknow in this category.

Question 4

What are the countries in which
        Zendesk and
        Acknow has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Acknow has more customers in United Kingdom, United States and Australia.

Zendesk Vs Acknow : In-Depth Comparison

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Comparing the customer bases of Zendesk and Acknow

Comparing the market share of Zendesk and Acknow

Compare Zendesk vs Acknow customers by geography

Customer Movements for this month

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