Question 1

What are the different markets in which
        Kayako and
        SmarterTrack compete against each other?

Accepted Answer

Kayako and
        SmarterTrack compete against each other in
        the Helpdesk Tools, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Kayako
        and SmarterTrack compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.67%
        market share in comparison to
        SmarterTrack’s
        0.01%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        SmarterTrack holds the
        102nd spot.

Question 3

How many customers are acquired by
        Kayako and
        SmarterTrack in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,219 customers and
        SmarterTrack has
        4 customers in the
        Helpdesk Tools
        segment. Kayako has
        1215 more customers than
        SmarterTrack in this category.

Question 4

What are the countries in which
        Kayako and
        SmarterTrack has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
SmarterTrack has more customers in and United States.

Kayako Vs SmarterTrack : In-Depth Comparison

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Comparing the customer bases of Kayako and SmarterTrack

Comparing the market share of Kayako and SmarterTrack

Compare Kayako vs SmarterTrack customers by geography

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