Question 1

What are the different markets in which
        Kayako and
        Issuetrak compete against each other?

Accepted Answer

Kayako and
        Issuetrak compete against each other in
        the Helpdesk Tools, Customer Experience, IT Asset Management, Instant Messaging And Chat.

Question 2

How does the market share of
        Kayako
        and Issuetrak compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.42%
        market share in comparison to
        Issuetrak’s
        0.41%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Issuetrak holds the
        31st spot.

Question 3

How many customers are acquired by
        Kayako and
        Issuetrak in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,016 customers and
        Issuetrak has
        295 customers in the
        Helpdesk Tools
        segment. Kayako has
        721 more customers than
        Issuetrak in this category.

Question 4

What are the countries in which
        Kayako and
        Issuetrak has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
Issuetrak has more customers in United States, United Kingdom and Canada.

Kayako Vs Issuetrak : In-Depth Comparison

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Comparing the customer bases of Kayako and Issuetrak

Comparing the market share of Kayako and Issuetrak

Compare Kayako vs Issuetrak customers by geography

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