Question 1

What are the different markets in which
        Kayako and
        Help Desk Essentials compete against each other?

Accepted Answer

Kayako and
        Help Desk Essentials compete against each other in
        the Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat, Remote Support.

Question 2

How does the market share of
        Kayako
        and Help Desk Essentials compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Kayako has a
        1.67%
        market share in comparison to
        Help Desk Essentials’s
        0.00%.
        Since it has a better market share coverage,
        Kayako holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Help Desk Essentials holds the
        109th spot.

Question 3

How many customers are acquired by
        Kayako and
        Help Desk Essentials in the
        Helpdesk Tools segment?

Accepted Answer

Kayako has
        1,219 customers and
        Help Desk Essentials has
        3 customers in the
        Helpdesk Tools
        segment. Kayako has
        1216 more customers than
        Help Desk Essentials in this category.

Question 4

What are the countries in which
        Kayako and
        Help Desk Essentials has more customers?

Accepted Answer

Kayako has more customers in United States, United Kingdom and India.
Help Desk Essentials has more customers in and United States.

Kayako Vs Help Desk Essentials : In-Depth Comparison

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Comparing the customer bases of Kayako and Help Desk Essentials

Comparing the market share of Kayako and Help Desk Essentials

Compare Kayako vs Help Desk Essentials customers by geography

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