Question 1

What are the different markets in which
        Support Hero and
        Inbenta compete against each other?

Accepted Answer

Support Hero and
        Inbenta compete against each other in
        the Customer Self Service, Knowledge Management.

Question 2

How does the market share of
        Support Hero
        and Inbenta compare in the
        Customer Self Service market?

Accepted Answer

In the Customer Self Service market,
        Support Hero has a
        9.82%
        market share in comparison to
        Inbenta’s
        3.92%.
        Since it has a better market share coverage,
        Support Hero holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Customer Self Service category, while
        Inbenta holds the
        7th spot.

Question 3

How many customers are acquired by
        Support Hero and
        Inbenta in the
        Customer Self Service segment?

Accepted Answer

Support Hero has
        825 customers and
        Inbenta has
        329 customers in the
        Customer Self Service
        segment. Support Hero has
        496 more customers than
        Inbenta in this category.

Question 4

What are the countries in which
        Support Hero and
        Inbenta has more customers?

Accepted Answer

Support Hero has more customers in United States, United Kingdom and Australia.
Inbenta has more customers in United States, France and Spain.

Support Hero Vs Inbenta : In-Depth Comparison

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Comparing the customer bases of Support Hero and Inbenta

Comparing the market share of Support Hero and Inbenta

Compare Support Hero vs Inbenta customers by geography

Customer Movements for this month

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