Question 1

What are the different markets in which
        Freshworks and
        Zoho CRM Plus compete against each other?

Accepted Answer

Freshworks and
        Zoho CRM Plus compete against each other in
        the Customer Experience, Applications Suite, Contact Center, Customer Engagement, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Zoho CRM Plus compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.69%
        market share in comparison to
        Zoho CRM Plus’s
        0.13%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho CRM Plus holds the
        47th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Zoho CRM Plus in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Zoho CRM Plus has
        1,237 customers in the
        Customer Experience
        segment. Freshworks has
        33067 more customers than
        Zoho CRM Plus in this category.

Question 4

What are the countries in which
        Freshworks and
        Zoho CRM Plus has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Zoho CRM Plus has more customers in United States, India and United Kingdom.

Freshworks Vs Zoho CRM Plus : In-Depth Comparison

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Comparing the customer bases of Freshworks and Zoho CRM Plus

Comparing the market share of Freshworks and Zoho CRM Plus

Compare Freshworks vs Zoho CRM Plus customers by geography

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