Question 1

What are the different markets in which
        Zendesk and
        SendX compete against each other?

Accepted Answer

Zendesk and
        SendX compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and SendX compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        SendX’s
        0.17%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        SendX holds the
        44th spot.

Question 3

How many customers are acquired by
        Zendesk and
        SendX in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        SendX has
        1,619 customers in the
        Customer Experience
        segment. Zendesk has
        163088 more customers than
        SendX in this category.

Question 4

What are the countries in which
        Zendesk and
        SendX has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
SendX has more customers in United States, India and United Kingdom.

Zendesk Vs SendX : In-Depth Comparison

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Comparing the customer bases of Zendesk and SendX

Comparing the market share of Zendesk and SendX

Compare Zendesk vs SendX customers by geography

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