Not sure if Zendesk, or LivePerson is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and LivePerson compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs LivePerson customers by industry, by geography and by buying patterns.
Zendesk competes with other products in the Contact Center, Interactive Voice Response (IVR), Knowledge Management categories. It has a 17.53% market share in the Customer Experience category, and Zendesk has 163,257 customers in 10 countries.
LivePerson competes with other products in the Project Collaboration, Customer Experience, Instant Messaging And Chat, Communication, Customer Engagement, Live Chat categories. It has a 0.45% market share in the Customer Experience category, and LivePerson has 4,191 customers in 10 countries.
Categories where Zendesk and LivePerson compete
Zendesk
Comparing the customer bases of Zendesk and LivePerson, we can see that Zendesk has 163,257 customer(s), while LivePerson has 4,191 customer(s). In the Customer Experience category, with 163,257 customer(s) Zendesk stands at 1st place by ranking, while LivePerson with 4,191 customer(s), is at the 28th place.
Zendesk
1st
163,257 Customer
LivePerson
28th
4,191 Customer
Zendesk has a 17.53% market share in the Customer Experience category, while LivePerson has a 0.45% market share in the same space.
Comparing Zendesk and LivePerson customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while LivePerson has more customers in United States.
Zendesk
LivePerson
Gain actionable insights about the buying patterns of Zendesk vs LivePerson’s target audience.
Zendesk
New
1,687 Customer
Lost
2,278 Customer
LivePerson
New
253 Customer
Lost
46 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and LivePerson compete against each other?
Zendesk and LivePerson compete against each other in the Customer Experience, Instant Messaging And Chat, Communication, Contact Center, Customer Engagement.
How does the market share of Zendesk and LivePerson compare in the Customer Experience market?
In the Customer Experience market, Zendesk has a 17.53% market share in comparison to LivePerson’s 0.45%. Since it has a better market share coverage, Zendesk holds the 1st spot in 6sense's Market Share Ranking Index for the Customer Experience category, while LivePerson holds the 28th spot.
How many customers are acquired by Zendesk and LivePerson in the Customer Experience segment?
Zendesk has 163,257 customers and LivePerson has 4,191 customers in the Customer Experience segment. Zendesk has 159066 more customers than LivePerson in this category.
What are the countries in which Zendesk and LivePerson has more customers?
Zendesk has more customers in
United States, United Kingdom and Australia.
LivePerson
has more customers in United States, United Kingdom and Australia.
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Zendesk vs LivePerson: Customer Experience Comparison
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