Question 1

What are the different markets in which
        Zendesk and
        Totango compete against each other?

Accepted Answer

Zendesk and
        Totango compete against each other in
        the Customer Experience, Campaign Management, Contact Center, Customer Engagement, Customer Satisfaction Ratings.

Question 2

How does the market share of
        Zendesk
        and Totango compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Totango’s
        0.05%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Totango holds the
        72nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Totango in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Totango has
        619 customers in the
        Customer Experience
        segment. Zendesk has
        179795 more customers than
        Totango in this category.

Question 4

What are the countries in which
        Zendesk and
        Totango has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Totango has more customers in United States, Canada and United Kingdom.

Zendesk Vs Totango : In-Depth Comparison

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Comparing the customer bases of Zendesk and Totango

Comparing the market share of Zendesk and Totango

Compare Zendesk vs Totango customers by geography

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